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Onsite Hardware Support

Onsite Hardware Support

Hardware Maintenance
ONSITE HARDWARE SUPPORT

Ciphertex Data Security offers onsite hardware support through our exclusive authorized service provider to cover your Ciphertex servers.

Ciphertex onsite service agreements are available at different coverage levels depending upon the hours of coverage and response time that best fits the requirements of your organization. Those levels are as follows:

  • 9 hours per day, 5 days per week, next business day response
  • 9 hours per day, 5 days per week, 4 hour response
  • 24 hours per day, 7 days per week, next business day response
  • 24 hours per day, 7 days per week, 4 hour response

Onsite service for your Ciphertex servers can also be handled on a time and materials (T&M) basis with no specific response time commitment.

Some of the highlights of the Ciphertex onsite service offering:

  • All services are available by toll free call and online
  • Calls are handled by skilled and responsive service personnel
  • Centralized call management response
  • Nationwide “skilled hands,” with access to over 3,500 Field Service Technicians, covering every zip code
  • Multiple On-Site Service Plans
  • “Build Your Own” Service Plan Model

For an onsite agreement covering portable servers, a “home” location must be specified. A covered portable server out on location requiring an onsite visit must first be transported to its home location.

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