Warranty

CIPHERTEX warrants the Product to be free of material defects and errors that prevent normal operation. On receipt of notice of such defect or error from Customer, CIPHERTEX shall, at its own expense, exercise commercially reasonable efforts to modify the Product, upgrade the Product, or suggest an alternate procedure or routine which eliminates the adverse effect of the defect or error.

Notwithstanding the foregoing, CIPHERTEX shall be relieved from any such obligation if Customer fails to give CIPHERTEX a timely written notice of any error claimed, and the delay causes further damage to Customer. Click here to learn more details.

Notwithstanding the warranty provisions set forth in the Limited Warranty, CIPHERTEX’s obligation with respect to such warranties shall be contingent on Customer’s use of the Product in accordance with instructions as provided in the User’s Guide. CIPHERTEX shall have no warranty obligations with respect to any portion of the Product which has been:

(a) operated by the Customer in a manner inconsistent with requirements set forth in the User’s Guide or that has been modified by any party other than or authorized by CIPHERTEX;

(b) damaged in any manner and by any cause other than any act or omission of CIPHERTEX;

(c) operated with any third party hardware and/or software not owned or approved by CIPHERTEX; or (d) subjected to extreme power surge or electromagnetic field.

Contact CIPHERTEX to obtain Return Merchandise Authorization number prior to any Product return.

Recent research has shown that as many as 87% of commercially available SSD’s, including Enterprise drives, are subject to various forms of failure due unexpected power loss. This includes some units with built-in power loss protection. These failures range from simple Data bit corruption to complete device failure (dead unit). Because of this, Ciphertex does not assume any liability, beyond the standard product warranty, for Data loss or hardware failure for any product incorporating SSD technology.

Users are advised to Backup critical or important Data often in order to avoid experiencing unexpected Data loss in products using SSD technology. Users are also advised to always properly “Remove” or “Dismount” any storage device product from the operating system, prior to disconnecting or removing power, in order to minimize the possibility of product failure.